Privacy Policy BAL Consultants Trading as bal-it.com (“BAL”, “we”, “us”, “our”) BAL Consultants is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or contacting us, you agree to the collection and use of information in line with this policy.
- Who We Are BAL Consultants provides IT support services to home users and businesses. Business name: BAL Consultants Trading as: bal-it.com Base: Llantwit Major, Wales, UK BAL Consultants is the data controller responsible for your personal data.
- Information We Collect We may collect and process the following personal data: a) Information you provide to us • Name • Address • Email address • Telephone number • Billing and payment information • Details about your devices and IT issues b) Technical and service-related data • Device information (make, model, serial numbers) • Operating system and software details • Login credentials or passwords only where voluntarily provided and strictly necessary • Files and data stored on your device where access is required to provide support
- How We Use Your Information We use your personal data to: • Provide IT support and related services • Communicate with you about appointments, services, or issues • Prepare quotes, invoices, and payment records • Maintain service records and job history • Comply with legal and accounting obligations We do not sell or rent your personal data to third parties.
- Lawful Basis for Processing Under UK GDPR, we process your data based on one or more of the following lawful bases: • Contract – to perform services you request • Consent – where you have given explicit permission • Legal obligation – for tax, accounting, or regulatory purposes • Legitimate interests – to run and protect our business (without overriding your rights)
- Data Access During IT Support When providing IT support, BAL Consultants may require access to your device, files, or accounts. We: • Access only what is reasonably necessary to carry out the requested work • Do not intentionally view personal files unless required • Do not copy, retain, or disclose personal content unless necessary for the service or required by law
- Data Storage and Security We take reasonable technical and organisational measures to protect your data, including: • Secure storage of digital records • Password-protected devices and systems • Limiting access to personal data to authorised individuals only Data may be stored electronically or in paper form and is retained only for as long as necessary.
- Data Retention We retain personal data only for as long as necessary: • Client and invoice records are typically retained for up to 6 years to comply with UK tax and accounting requirements • Technical notes and service records may be retained to assist with future support • Data accessed during repairs is not retained unless explicitly agreed
- Sharing Your Data We may share your data only where necessary: • With payment providers to process payments • With software or hardware suppliers where required to resolve an issue • Where required by law or legal process We ensure that any third parties we use handle data in a lawful and secure manner.
- Your Data Protection Rights Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (where legally permissible) • Object to or restrict processing in certain circumstances • Withdraw consent where consent is the lawful basis • Lodge a complaint with the Information Commissioner’s Office (ICO)
- Cookies and Website Data Our website may use basic cookies or analytics to ensure proper functionality and improve user experience. Where required, cookie consent will be obtained.
- Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website.
- Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact: BAL Consultants Trading as bal-it.com
Last updated: 21 January 2026