BAL-IT provides professional, dependable IT support for small and medium-sized businesses, helping you stay secure, productive, and focused on running your business.
Based in the Vale of Glamorgan. We offer responsive on-site and remote support, tailored to the needs of modern local businesses.
Technology is critical to the day-to-day operation of your business. When systems fail, productivity suffers. BAL-IT delivers reliable, practical IT support designed to minimise downtime and keep your business running smoothly.
With over 10 years of industry experience and more than 20 years of hands-on IT expertise, our team understands the challenges businesses face when managing technology. We work closely with you to provide solutions that are secure, efficient, and aligned with your business goals.
As a local IT support provider, we offer a personal, responsive service you can rely on — without long contracts or unnecessary complexity.
Reliable support for everyday technical issues affecting your business, including user support, hardware and software troubleshooting, network issues, and general IT assistance — both remotely and on-site.
Setup, maintenance, and troubleshooting of business networks, internet connectivity, Wi-Fi, and connected devices to ensure stable and secure day-to-day operations.
Practical security improvements including antivirus solutions, system hardening, user awareness, and clear advice to help reduce risk and protect sensitive business data.
Support for planned or larger IT projects such as new system setups, office moves, upgrades, migrations, or security improvements. All project work is scoped and quoted based on your requirements.
| Home Users | Business Users |
|---|---|
| Personal devices & home networks | Business systems & users |
| Flexible, ad-hoc support | Structured, reliability-focused support |
| £45 per hour | £75 per hour |
| General security guidance | Business-grade security & data protection |
Our standard rate for business IT support is £75 per hour, covering both remote and on-site assistance.
For businesses that require regular support, we can offer tailored ongoing support arrangements designed to provide priority assistance and improved cost predictability.
Project-based work is quoted individually based on scope, complexity, and timescales, ensuring clear expectations before work begins.
📧 information@bal-it.co.uk 📞 07721762696